Returns & Exchanges

At Trade Coffee, we want you to love your brew, which is why we offer our First Bag Guarantee to ensure you find the perfect roast. Due to the perishable nature of roasted coffee, we cannot accept physical returns of opened bags, but we will work with you to find a replacement you'll enjoy.

1

Contact Support

Reach out to our Customer Experience team within 30 days of your order if you are unsatisfied with your coffee selection.

2

Consult a Specialist

Our coffee experts will review your flavor preferences and brewing methods to understand why the previous roast wasn't a perfect match.

3

Receive a Credit

Based on our First Bag Guarantee, we will issue a credit to your account or arrange for a one-time replacement bag at no additional cost.

4

Donate Your Beans

Instead of shipping coffee back, we encourage you to share the original bag with a friend or donate it to a local community center.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing